FAQ
Frequently Asked Questions (FAQ)
What products do you sell?
We sell a variety of snacks including crisps, chocolate, biscuits, and other everyday treats.
Where do you ship?
We currently ship within the United Kingdom only.
How long does delivery take?
Standard delivery usually takes 5 to 8 business days after processing.
Do you offer free shipping?
Yes, we offer free shipping on all orders within the United Kingdom.
How long does order processing take?
Orders are usually processed within 1 to 2 business days, Monday to Friday.
Can I track my order?
If tracking is available for your shipment, you will receive tracking details by email after dispatch.
What is your return policy?
We accept returns within 30 days of delivery for eligible items.
Do I have to pay for return shipping?
No, we provide free return shipping for approved returns.
Can I exchange an item?
Yes, exchanges are available. Please contact us to arrange an exchange.
What items cannot be returned?
Perishable goods, personalised items, sale items, gift cards, and certain personal care or hazardous items cannot be returned.
What should I do if my item arrives damaged or incorrect?
Please contact us immediately at thecornerjames@gmail.com so we can resolve the issue quickly.
How can I contact customer support?
Email: thecornerjames@gmail.com
Phone: +44 7460 030162
What are your customer support hours?
Monday to Friday: 9:00 AM – 6:00 PM
Saturday: 10:00 AM – 4:00 PM
Sunday: Closed