RETURNS & EXCHANGES POLICY

 

Overview

At The Corner Shop, customer satisfaction is important to us. We want every customer to have a positive shopping experience. If you are not completely satisfied with your purchase, you may request a return or exchange according to the terms outlined in this policy.

Return Period

Customers may request a return within 30 days of receiving their order.

Return requests submitted after this period may not be accepted.

Return Conditions

To be eligible for a return, items must:

  • Be unused and in their original condition.

  • Be returned with original packaging, labels, and accessories where applicable.

  • Not show signs of damage, wear, or misuse.

  • Include proof of purchase or order confirmation.

Items that do not meet these requirements may be refused.

How to Request a Return

To start a return, please contact our customer support team with:

  • Your order number

  • Your full name

  • The email address used for your purchase

  • The reason for your return request

Our team will provide instructions on the return process.

Return Shipping

Customers are responsible for return shipping costs unless the item received was:

  • Damaged upon arrival

  • Defective

  • Incorrectly shipped

We recommend using a tracked shipping service when returning items.

The Corner Shop is not responsible for items lost during return shipping without tracking confirmation.

Exchanges

We offer exchanges for eligible products when:

  • The item is defective.

  • The wrong item was received.

  • The replacement product is available.

If an exchange cannot be completed due to product availability, we may offer a refund or another suitable solution.

Inspection Process

Once we receive your returned item, it will be inspected to confirm it meets our return requirements.

After inspection, we will notify you whether your return has been approved or rejected.

Refund Processing

If your return is approved:

  • Your refund will be processed within 10 business days.

  • The refund will be issued to your original payment method.

Please note that banks and payment providers may require additional processing time before funds appear in your account.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please include:

  • Order number

  • Description of the problem

  • Photos of the product and packaging if available

We will review your request and work toward an appropriate resolution.

Non-Returnable Items

Returns may not be accepted for:

  • Items returned after 30 days.

  • Products that have been used or damaged after delivery.

  • Items missing original packaging where required.

  • Products excluded from returns under applicable law.

Contact Us

The Corner Shop

 

Address: 144 Willesden Lane, London, NW6 7SE, United Kingdom

Phone: +44 7460 030162

Email: contact@cornerdaily.shop


Customer Support Hours:

Monday–Friday: 9:00 AM–6:00 PM

Saturday: 10:00 AM–4:00 PM

Sunday: Closed

We aim to respond to all enquiries within 24 to 48 business hours.